Privacy Notice

We are EVOLVE ONLINE TECH.

We are a trading name of Love Energy Savings.Com Limited, incorporated in England and Wales (our registered office address is 2 Springfield Court, Summerfield Road, Bolton, BL3 2NT (Company number: 06322305)) ("we", "us", "our") and we are committed to protecting and respecting your privacy. We are registered with the Information Commissioner's Office ("ICO") with registration number Z3162259.

This notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please note that this notice applies to:

 

 

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. When you provide your personal data to us, you are deemed to have read this privacy notice and to have accepted the terms set out herein.

This privacy notice is provided in a layered format so you can click through to the specific areas set out below.

1     Important information and who we are

2     Changes to our privacy notice

3     How we collect personal data

3.1     Visitors to our website

3.2     Our Broker Partners

3.3     Customers of our Broker Partners

3.4     Social media

3.5     Contacting us

3.6     Purpose table

3.7     Subscribing to our marketing

4     What happens if you do not provide the personal data that we request?

5     Your data and third parties

6     Disclosure of your information

7     Keeping your personal information secure

8     Automated Decisions

9     Your rights

9.1     Accessing your personal data

9.2     Requesting more information

9.3     Additional rights

 

We operate under different trading names, one of which is EVOLVE ONLINE TECH. The full list of our trading styles can be located on the ICO Data Protection Public Register by searching the registration number Z3162259.

Our full contact details are:

LOVE ENERGY SAVINGS.COM LIMITED
2 Springfield Court
Summerfield Road
Bolton
BL3 2NT

Alternatively you can email us at [email protected].

Questions, comments and requests regarding this privacy notice are welcomed by using the contact details above.

Please note that you have the right to make a complaint at any time to the ICO, the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

We keep our privacy notice under regular review to ensure that it properly reflects our use of your personal data.  We will notify you of any changes we may make to our privacy notice in the future.  Please note that if we collect your contact details, we may notify you by email or via another method (if we hold your contact details).  Otherwise, please check this page for any updates on your next visit to our website.

This privacy notice was last reviewed and updated on 6 May 2022.

It is important that the personal information we hold about you is accurate and current. Please let us know if any personal information which we hold about you needs to be corrected or updated at any time.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We use different methods to collect personal data about you, and there are different ways that we might do so. The way in which we collect your personal data may also depend on your relationship with us (for example, if you are one of our Broker Partners or if you are a customer of our Broker Partner).

This privacy notice tells you what to expect when we collect personal data about individuals in the following ways:

This privacy notice also explains the types of personal information we collect from you, and the lawful basis we rely on under data protection legislation to use your personal data. Under data protection legislation, we are only permitted to use your personal data if we have a lawful basis for doing so as set out in the data protection legislation. Where we rely on our legitimate interests (or those of a third party) as the lawful basis for processing, we have done so on the basis that our legitimate interests (or those of a third party) do not override your interests and fundamental rights. This is called the "balancing test" and you have the right to ask us for information on the test that has been undertaken, by using the contact details above.

We will collect details of your visits to our websites, including traffic data, location data, weblogs and other communication data and the resources you access on our website. We also collect information about your device and your visits to and use of our site, including, where available, your device's IP address, geographical location, operating system, referral source, browser type, length of visit and number of page views. We will collect this information for the purposes of system administration, optimising the use of our site and reporting aggregate information to third party suppliers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

In particular, we use an analytics service provider for website traffic analysis and reporting and to track information such as which browser, screen resolution and IP address you are using to access our website, in addition to tracking your movements around our website.  Please see section 3.6 for more details on how we use this information.

Please note that we do use cookies on our website. More information on how we use cookies can be found in our Cookies Policy.

Our site and our Partner Portal contain links to and from the websites of our third party partner networks, suppliers and affiliates. If you follow a link to any of these websites, please note that these websites collect personal data for their own purposes and have their own privacy notices. We do not accept any responsibility or liability for these third parties or their data activities on such websites. Please check their privacy notices before you submit any personal data to these websites.

If you are one of our Broker Partners, you can access our Partner Portal via our website.

We will collect personal data about you during the course of our relationship with you, including when we provide you with our services and when you use our Partner Portal (as further described in section 3.6 below).

We provide services to our Broker Partners, which includes provision of an online technology platform to allow our Broker Partners to broker sales between their customers and utility suppliers. If you are a customer of a Broker Partner, we will collect certain personal data about you in order to provide this service on behalf of our Broker Partner (as further described in section 3.6 below).

Your Broker Partner will provide us with your personal data (which includes the details set out in the below table). If we have obtained your data from a third party (including your Broker Partner), we will inform you of where we collected your personal data within a reasonable period of time of having obtained your personal data and provide you with a copy of this privacy notice.

 

Any information you provide to us via social media (including messaging, "liking" or "following" and other communications) is controlled by the relevant social media network.

Our website contains links to our social media pages. We currently use:

We recommend that you read their privacy notices and contact them directly if you have any concerns regarding their use of your personal data.

Our website and our Partner Portal provides you with different ways to contact us. You may choose to call us, or submit a query to us or request a call-back from us. All communications are handled, reviewed and responded to internally by us, unless we tell you otherwise.

As part of communicating with us, you will submit personal data about yourself which includes your name, email address, telephone number and any other additional information you choose to provide to us. We will use your personal data for our legitimate interests (or those of a third party) where it is necessary for any of the following:

We will retain records of our correspondence with you, for a period of 7 years from the date of last correspondence.

Please note that we record all telephone calls from our call centre, either when we contact you or you contact us. We use a third party service provider to provide call recording and other telecommunication services on our behalf. It is in our legitimate interests to record these calls to:

We will retain copies of call recordings for a period of 7 years from the date of your call.

The table below sets out the categories of personal data we collect from you, the purposes for which we use your personal data and the lawful basis we rely upon for processing your personal data. Please note that how we process your personal data will vary depending on whether you are a visitor to our website, a Broker Partner or a customer of a Broker Partner, as further described below:

Category of personal data

Purpose

Lawful basis of processing

Broker Partner

· Title, first name, surname, username, job title

· Billing address, delivery address, email address and telephone number (to the extent the foregoing constitute your personal data)

To register you or the company that you are connected to as a new partner of ours and verify your identity (where required)

· Contractual necessity (if you are a sole trader or certain type of partnership), as this information is needed by us to perform our obligations under the contract

· In all other cases, it is in our legitimate interests to have a point of contact at our Broker Partner to ensure we can manage our relationship with you, and (where we consider it necessary to do so) undertake verification of identity on our Broker Partners

 

· Title, first name, surname, username, job title, email address and log-in details to the Partner Portal

To enable you to access our Partner Portal

It is in our legitimate interests to ensure our Partner Portal is secure and we can manage/track access to the Portal

· Title, first name, surname, username, job title

· Billing address, delivery address, email address and telephone number (to the extent the foregoing constitute your personal data)

To perform credit checks

It is in our legitimate interests to ensure our Broker Partners are of good financial standing

· Title, first name, surname, username, job title

· Billing address, delivery address, email address and telephone number (to the extent the foregoing constitute your personal data)

To manage our agreement with the Broker Partner, process and deliver the services including:

a) Manage accounts, payments, fees and charges
b) Contacting you and corresponding about the services

 

· Contractual necessity (if you are a sole trader or certain type of partnership), as this information is needed by us to perform our obligations under the contract

· In all other cases, it is in our legitimate interests to manage our relationship with you and to deliver our services to the Broker Partner

· Title, first name, surname, username, job title

· Billing address, delivery address, email address and telephone number (to the extent the foregoing constitute your personal data)

To respond to queries, enquiries and complaints

· Contractual necessity (if you are a sole trader or certain type of partnership), as this information is needed by us to perform our obligations under the contract

· In all other cases, it is in our legitimate interests to manage our relationship with you

Broker Partner Customers

· Title, first name, surname, email address, telephone number, mobile number, and address; and

· Any other personal data you provide us with

To allow the Broker Partner to quote or broker your sale with your chosen energy, water or telco partner

It is in our legitimate interests to use this information to be able to deliver our service

· Title, first name, surname, email address, telephone number, mobile number, and address; and

· Any other personal data you provide us with

To contact you by phone or email to confirm the details of the contract you have agreed to

It is in our legitimate interests to use this information to be able to deliver our service on behalf of our Broker Partner

· Title, first name, surname, email address, telephone number, mobile number, and address; and

· Any other personal data you provide us with

To enable us to investigate complaints and/or deal with any enquiry or query you may make

It is in our legitimate interests to investigate and resolve your enquiry or complaint

· (To the extent you are a sole trader or partnership) Business name and address, energy meter numbers, contract end dates, current energy charges, authorised signatory details and details of any complaint

· Contact details, identity of authorised signatory and details of any complaint

To provide information to your Broker Partner to enable them to manage their agreement with you (including investigating any complaint or providing any feedback to them)

It is in our legitimate interests to ensure that your Broker Partner is able to manage their relationship with you and deal with you in a professional manner

· Title, first name, surname, call recordings

· (To the extent you are a sole trader or partnership) Business name and address, energy meter numbers, contract end dates and current energy charges

· Any other personal data you provide us with

To enable us to improve our own internal processes, including training personnel and assessing compliance checks undertaken by its personnel

It is in our legitimate interests to ensure we are continually improving our services

· Title, first name, surname, email address, telephone number, date of birth, home address; and

· (To the extent you are a sole trader or partnership) business name and address, energy meter numbers, contract end dates, current energy charges, energy usage, bills, lease agreements

To undertake due diligence and verification checks on our Broker Partner’s customer and to ensure that the sale details are accurate

Consent

It is in our legitimate interests to undertake these searches to ensure the sale details are accurate

· Meter number, meter serial number and business address

To undertake the following searches with GB Group Services (and other similar third party data providers from time to time) (where applicable): (i) with your address to find a meter number associated with that address; (ii) with your meter number to check it is associated with the business address we hold; and (iii) using your meter serial number to confirm your meter number

It is in our legitimate interests to undertake these searches to ensure we have an accurate meter number for you in order to ensure the sale details we provide to your chosen energy or water partner are accurate

· Meter number, annual consumption and business address

To undertake searches with ElectraLink to confirm your consumption (including half-hourly data where relevant), your current energy supplier and the business address associated with that meter, in order to provide a more realistic indication of prices available to you, for the purpose of locking-in and managing your contract effectively.

Consent – you will be provided with a clear choice to participate in these searches and share your data with this third party and you have the right to withdraw consent at any time in accordance with section 9.3(f). Please also see section 5 for more information.

· Meter number and annual consumption

To undertake searches with Xoserve on the national energy database to confirm your annual consumption, in order to provide a more realistic indication of prices available to you, for the purpose of locking-in and managing your contract effectively.

It is in our legitimate interests to undertake these searches to ensure that: (a) the details you have provided us with are accurate; and (b) we provide accurate information to your new energy provider to mitigate the risk of any errors and/or delay for you in signing-up to your new energy contract

Website visitors, Broker Partners and customers

· Title, first name, surname, email address, telephone number, mobile number, and address; and

· Any other personal data you provide us with

To notify you about any changes to our privacy notice

It is in our legitimate interests to ensure you are kept up-to date with changes to our privacy notice

· Title, first name, surname, email address, telephone number; and

· Any other personal data you provide us with

To enable us to deal with any queries, complaints or enquiries you submit via our website or by contacting us

It is in our legitimate interests to investigate and resolve your query, complaint or enquiry

· Title, first name, surname, email address, telephone number, mobile number, address and IP address; and

· Any other personal data you provide us with

To ensure that content from our website is presented in the most effective manner for you and your device

It is in our legitimate interests to study how customers use our products/services, to develop them and to grow our business

· Title, first name, surname, email address, telephone number, mobile number, address and IP address; and

· Any other personal data you provide us with

To enable us to effectively administer, develop, support and improve our website and improve your browsing experience by personalising our website

It is in our legitimate interests to study how customers use our products/services, to develop them and to grow our business

· Title, first name, surname, email address, telephone number, mobile number, address and IP address; and

· Any other personal data you provide us with

To allow you to participate in interactive features of our service, where you choose to do so

Consent – you will be provided with a clear choice to participate in these features and you will have the right to withdraw consent at any time in accordance with section 9.3(f)

 

We may also use your personal data for analytical purposes. Where this takes place, your personal data will be anonymised as far as we are able to do so for this purpose, and we rely on our legitimate interests to tailor our service, grow our business and to inform our marketing strategy.

For Broker Partners, in the course of using our services, whether your contract with us is successful in going live or not, we will retain your personal data for a period of seven years from the date you provide us with your personal data and/or express an interest in our services, subscribe to our services, or re-subscribe to our services (whichever is the later).

For customers of Broker Partners, whether your quote results in a contract with your chosen energy, water or telco partner or whether your contract is successful in going live or not, we will retain your personal data for a period of seven years from the date we are provided with your personal data.

If you are a Broker Partner, or have made an enquiry relating to our Broker Partner services, we will have given you a clear opportunity to object or opt-out of receiving marketing communications at the time of collecting your personal data.  If you have not opted out of receiving the marketing communication, we will contact you by email, SMS or telephone in our legitimate interests to promote our products and services that are relevant to your purchase or enquiry. We will also provide you with the option to unsubscribe or object to continuing receiving marketing with each communication. You have the right to object to receiving these communications at any time by contacting us on the details above.

We use a third party email and SMS marketing platform service provider, to manage our SMS and newsletter subscriptions. They will not use your personal data for any other purpose other than as we instruct them to.

If you ever decide you no longer wish to receive our marketing communications, you can opt out at any time by unsubscribing from the mailing list, using the link provided in the marketing communications email, or by using the contact details above. If you do unsubscribe, please note that we will still keep your email in a separate secure list so that we can make sure that you do not receive our marketing communications again in the future. 

We will need some of your personal data as a contractual necessity in order to provide you with our services or contact you and follow up with you in respect of any query or complaint you have submitted on our website. For example, we need to know your personal contact details in order to identify you and contact you.

Where information is needed for these purposes, if you do not provide it we will not be able to provide you with our services, or contact you and follow up with you in respect of the query or complaint you have submitted on our website. We explain this is the case at the point where we collect this information from you.

We use third parties to provide services to us from time to time. We will share data with them where it is in our legitimate interests for our business administrative needs. A list of third parties that we use and how they process personal data is set out in the table below. Please note that these third parties are located within the UK or the European Economic Area, unless otherwise stated below.

Third party

What data?

Why do we share this data?

How long is this data kept by this third party?

Customer

Energy suppliers (gas and electric)

Title, first name, surname, email address, home number, mobile number and address

We share this data for a number of reasons, including:

· To enable you to switch energy suppliers

· To whom disclosure is necessary to enable us and/or a supplier to determine if you are eligible to subscribe to the supplier's services; and

· To whom disclosure is necessary to enable us to provide you with any service to which you have subscribed via the Broker Partner (including for the purposes of contract fulfilment, processing payments, credit referencing, designing, maintaining and administering the site).

These third parties will be acting as controllers of your personal data. You will be notified of which energy supplier your personal data has been provided to at the relevant time. Please refer to their own privacy notice for information about how your personal data is used and retention periods. If you wish to exercise your individual rights in relation to your energy provider, you will need to contact them directly.

Water Supplier

Title, first name, surname, email address, home number, mobile number and address

We share this data for a number of reasons, including:

· To enable you to switch water supplier;

· To whom disclosure is necessary to enable us and/or a supplier to determine if you are eligible to subscribe to the supplier’s services; and

· To whom disclosure is necessary to enable us to provide you with any service to which you have subscribed via the Broker Partner (including for the purposes of contract fulfilment, processing payments, credit referencing, designing, maintaining and administering the site).

These third parties will be acting as controllers of your personal data. You will be notified of which water supplier (as applicable) your personal data has been provided to at the relevant time. Please refer to their own privacy notice for information about how your personal data is used and retention periods.

Your Broker Partner

· (To the extent you are a sole trader or partnership) Business name and address, energy meter numbers, contract end dates, current energy charges, authorised signatory details and details of any complaint

· Contact details, identity of authorised signatory and details of any complaint

To provide information to your Broker Partner to enable them to manage their agreement with you (including investigating any complaint or providing any feedback to them)

Your Broker Partner will be acting as a controller of your personal data. Please refer to their own privacy notice for information about how your personal data is used and retention periods, and for information about where they are based (including if are based outside of the UK).

ElectraLink

Meter number

We share this data to enable ElectraLink to undertake searches to ascertain your current energy consumption and confirm your current energy supplier and the address associated with that meter. This enables the Broker Partner to provide a more realistic indication of the prices available to you, for the purpose of locking-in and managing your contract effectively.

This third party will be acting as a controller of your personal data. Please refer to their own privacy notice for information about how your personal data is used and retention periods.

Xoserve

Meter number

We share this data to enable Xoserve to undertake searches to confirm your current energy consumption. This enables the Broker Partner to provide a more realistic indication of the prices available to you, for the purpose of locking-in and managing your contract effectively.

This third party will be acting as a controller of your personal data. Please refer to their own privacy notice for information about how your personal data is used and retention periods.

Third party data providers such as GB Group Services

Meter number, meter serial number and business address

We share this data to enable these third parties to confirm your meter number and the business address associated with that meter number. This enables the Broker Partner to provide a more realistic indication of the prices available to you and to ensure it matches your business address.

This third party will be acting as a controller of your personal data. Please refer to their own privacy notice for information about how your personal data is used and retention periods.

Website visitors, Broker Partners and customers

Cloud hosting service providers

Title, first name, surname, email address, home number, mobile number, business postcode (if this is also your home address) and any other personal data you provide to us

Hosting of our servers and all of our customer data.

We are responsible for deleting your personal data from the servers of our cloud hosting service providers in accordance with section 3.3

Telecommunications provider

Title, first name, surname, email address, home number, mobile number, business postcode (if this is also your home address) and any other personal data you provide to us

To provide our main call system and to record our calls

7 years for call recordings

Email and SMS marketing platform provider

Title, first name, surname, email address, home number, mobile number, business postcode (if this is also your home address)

To provide marketing services.

Please see section 3.3 above.

 Electronic waste recycling service providers

Title, first name, surname, email address, home number, mobile number, business postcode (if this is also your home address), IP address and any other personal data you provide to us

To dispose of our hardware where we longer use it

The hardware received by these providers are securely wiped of any personal data on receipt before the hardware is recycled.

We will not usually disclose your personal data other than as already explained in sections 3 and 5 above. However, there may be circumstances where we need to share personal data other than as anticipated in sections 3 and 5 above. These include:

We know that you provide your personal data in good faith and expect it to be looked after. This is why we take the security of your personal data seriously. This means that we have taken steps internally in order to ensure that our systems adequately protect your personal data. This includes:

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website and prior to us receiving it. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access including those measures set out above.

We do not currently undertake any automated decision-making – we will update our privacy notice and provide details in the event we undertake such decision-making in the future.

 

You have rights in respect of your personal data and this section explains a bit more about those rights that are applicable to how we use your personal data, and the circumstances in which you are able to exercise these rights. If you would like more information about any of your rights, please contact us on the details set out above.

We want you to fully understand and be comfortable with how we use your personal data. You can contact us at any time to ask whether we process any personal data about you. If we do hold or use your personal data in any way, you have the right to access that personal data. All we ask is that:

Please allow us up to one month from receipt of your request (or verification of your identity, whichever is the later) in order to provide you with our response.

We hope that you can understand that it is very difficult to cover all the possible ways in which we collect and use personal data. We have tried to be as clear and as open as we can and will continue to update this privacy notice as our use of personal data develops. However, if you have any questions regarding our use of your personal information, we will be happy to give you peace of mind by answering any questions or providing any additional information that we can. If you do have any specific questions, or need anything explaining, please get in touch on the contact details above.

You also have some additional rights that you may exercise as set out here. We may publish a policy, from time to time, to explain how we will handle such requests and what you can expect from us when you make a request to exercise your rights. If we do publish any such policy, we will provide a link to it here. In each instance we may ask you to make your request in writing to the contact addresses above and provide verification of your identity.

 

This Privacy Policy was last updated on 16/05/2022