Complaints Policy

Evolve Online Tech are a technology platform used by brokers to process their sales to
suppliers, however, we are keen to assist customers in resolving concerns they may
have where a contract has been processed via our platform. We are passionate about
ensuring customers receive an exceptional service.

Stage 1
You should look to contact your broker directly to allow them the opportunity to resolve
the matter. If you require their contact details, please feel free to contact us and we can
provide them to you.

Stage 2
If the broker is unable to resolve the matter to your satisfaction, please get in touch with
us at the earliest opportunity so we can look to put things right as soon as possible.

Stage 3
If you remain dissatisfied with the resolution initially provided, you can escalate your
concerns to a Resolution Handler.

Stage 4
If the Resolution Handler is unable to resolve your complaint, you have the
option to escalate your concerns to the final stage of our complaint process, a Senior
Escalated Resolution Handler.

We will endeavour to resolve your concerns within 5 working days.